Internet Privacy and Cookies Policy
At Escape Great Yarmouth Ltd we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy document (the “Policy”) has been provided by a legal resource and reviewed and approved by their solicitors.
This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.
We do update this Policy from time to time so please do review this Policy regularly.
Information We Collect
In running and maintaining our website we may collect and process the following data about you:
* Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
* Information provided voluntarily by you. For example, when you register for information or make a purchase.
* Information that you provide when you communicate with us by any means.
Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
* To provide information to you that you request from us relating to our products or services.
* To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
* To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
* In the event that we sell any or all of our business to the buyer.
* Where we are legally required by law to disclose your personal information.
* To further fraud protection and reduce the risk of fraud.
* We do not share debit or credit card details with any parties.
Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.
Access to Information
In accordance with the Data Protection Act 2018 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £2 to cover costs incurred by us in providing you with the information.
Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email info@GYEscapeRooms.co.uk
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1. Who We Are
Escape Great Yarmouth Limited T/A Great Yarmouth Escape Rooms ("we", "us", or "our") is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
2. Contact Details
Email: info@gyescaerooms.co.uk
Phone: 07377 961932
Address: North Drive, Great Yarmouth, NR30 2EH
3. What Data We Collect
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Full name
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Email address
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Phone number
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Payment information (processed securely via third-party provider)
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CCTV footage (on-site)
4. How We Collect Your Data
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Via our booking platform, Off The Couch
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Through Square, our payment processor
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Via CCTV cameras on-site
5. Why We Collect Your Data
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To manage and confirm your booking
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To process payments securely
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To communicate with you about your booking
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To monitor games for health, safety, and security
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To send marketing emails (only with your consent)
6. Legal Bases for Processing
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Contract – to provide and manage your booking
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Legitimate interest – for safety and fraud prevention (CCTV)
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Consent – for marketing communications
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Legal obligation – to meet tax/accounting requirements
7. Data Retention
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Booking/customer information: retained for 4 years
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CCTV footage: retained for 12 months
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Marketing data: retained until you withdraw consent or unsubscribe
8. Data Sharing
We do not sell or share your personal data for marketing. We only share data with:
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Off The Couch (booking system)
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Square (payment processor)
9. Your Data Rights
You have the right to:
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Access your data
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Correct or update your data
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Request deletion
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Withdraw consent at any time
To exercise your rights, email info@gyescaerooms.co.uk. We aim to respond within 30 days.
10. Cookies
Our website uses essential cookies only to ensure it functions correctly. We do not use cookies for analytics or marketing.
11. Data Security
We take appropriate technical and organisational measures to protect your data. Our partners are GDPR-compliant.
12. Changes to This Policy
We may update this policy periodically. The latest version will be available on our website.